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Remote Product Support Specialist (Senior) hired by CoinTracker

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Seniority Level
Senior
Employee Type
Fully Remote
Salary per Year
$50k - $80k
Timezone: 
Worldwide

Your opportunity

CoinTracker is a cryptocurrency portfolio assistant. It's used by over 500K people, tracking $20B worth in crypto assets collectively! CoinTrackers enables consumers and businesses to seamlessly track their investments - be they stocks or coins; it will even help you keep up with taxes if that matters for any reason (and we think it's something everyone should know). Beyond cryptocurrency, though-we're also building general automated financial assistants which can handle all aspects of managing someone’s money.

Are you as excited about your job as we are? At CoinTracker, our goal is simple: to delight customers and help them get the most out of their cryptocurrency investments. Whether it's technical support or product development - if this sounds like something up your alley then apply now!

Working at CoinTracker

We are a tight-knit team with minimal process, which makes it easy for us to work and collaborate asynchronously. We stay aligned by doing weekly sprint reviews, standups every morning before we start on any new tasks or projects together (this means you!), all-hands meetings at least once per week where everyone has an opportunity to share their progress thus far to make sure nothing falls through the cracks--and most importantly socials where people get real-time feedback from peers who care deeply about them! Learn more about how yours truly strives towards making this company better than ever:

We are proud to be one of the most well-known names in financial freedom and prosperity.

You may enjoy this role if you:

  • You have a passion for tech, but find yourself coming up short when it comes to understanding the ins and outs of your favorite product.
  • You thrive in an early-stage startup environment with less stability and more ambiguity so you can constantly learn about new things no matter how much confusion there may be around them at first glance.
  • You love explaining complex topics in simple terms for people all over the world, especially those that are just beginning their journey into this exciting field!
  • Your knowledge of finance and technology will help bridge any gap between financial equity or prosperity because you can empathize with users easily while grasping issues quickly- which makes it easy to go from learning something new every day into sharing what's happening now as soon as possible without feeling too overwhelmed at first glance

We are looking for someone who is:

  • To help our clients, we need a recruiter that can relate well with users. You must be positive and enthusiastic about their problem-solving process while being organized enough for deadlines!
  • You should be excited about the opportunity to help us grow.
  • We need someone who can quickly adapt and provide fast-paced support - you know you have experience with both mathematical topics as well financials, so this would suit your skillset.
  • Plus it sounds like plenty is going on here at our company right now which means lots of opportunities for learning hands-on if things go well indeed.

Customer service is our number one priority. We answer technical customer inquiries via email, generate high-quality educational resources for our users and team members alike (designed in collaboration with engineers!), work collaboratively to understand all of the feedback that comes into us before implementing any changes or creating new features--it's not just about making you heard; it also essential understanding what needs to be solved first by listening carefully so we can best serve your needs!