Reporter Information Requests
Sometimes, the information contained in an error report is not enough to diagnose the problem. Maybe a crucial bit of information on the user’s configuration is missing or you need exact steps to reproduce.
In these circumstances, Codetrails Error Analytics Server helps you out: Reporter information requests (also know as a Needinfo) allow you to specifically request both user comments or that users execute some client-side error analyses which supply you with the needed information.
Once you have created an information request, the next time a user experiences the difficult-to-diagnose problem, they will be asked to supply the requested information along with their error report. You can then use the supplied information to reproduce and fix the problem at hand.